Privacy Policy

Last updated: September 2026  ·  Emily Health & Beauty (ABN 18 617 604 618)

1. Information We Collect

We collect information that is necessary to provide our products and services to you, process transactions, and communicate order updates. This may include:

• Contact details: Full name, shipping address, billing address, email address, and telephone number.
• Order history & preferences: Products purchased, pack sizes, order value, and delivery tracking notes.
• Payment details: All payment card details are encrypted and securely processed via certified Level 1 PCI-DSS compliant providers (Stripe, PayPal, Afterpay, and Apple Pay). Emily Health & Beauty never stores or has direct access to your credit or debit card numbers.
• Digital interactions: IP address, browser type, device information, and site interaction cookies to ensure smooth checkout performance.

2. How We Use Your Information

Your personal information is collected and used strictly for lawful business functions, including:

• Fulfilling, packaging, and dispatching your orders via Australia Post.
• Issuing GST tax invoices and sending dispatch/tracking confirmations.
• Responding to customer service inquiries and managing product returns or warranty claims under Australian Consumer Law.
• Sending educational newsletters and wellness updates only where you have provided explicit opt-in consent. You may unsubscribe at any time via the one-click link in every email.

3. Third-Party Disclosures

We only disclose your information to trusted third-party service providers who assist us in operating our business under contractual confidentiality obligations:

• Logistics & postal partners: Australia Post for parcel delivery.
• Payment gateways: Stripe, PayPal, Afterpay, and Apple Pay for encrypted payment clearance.
• Regulatory authorities: Government and law enforcement bodies only when strictly required by Australian statutory law.

4. Data Security & Storage

We employ commercial-grade 256-bit SSL encryption, restricted administrative access, firewalls, and regular security reviews to safeguard your personal data from misuse, interference, loss, unauthorized access, modification, or disclosure.

5. Access & Correction of Your Information

Under Australian Privacy Principles 12 and 13, you have the right to request access to the personal information we hold about you and to ask for corrections if you believe it is inaccurate, out-of-date, incomplete, or irrelevant.